Privacy Policy

DNC UK Ltd Privacy Policy

Your privacy is important to us. This policy covers what data we collect and how we use your information.

Key points from our policy:

Use of your data: We are likely to use your information to fulfil your orders, monitor activity on our website and to provide you with marketing emails (if you opt in to agree to emails).

Marketing: If you allow, we’ll send you news and offers with marketing, such as marketing emails. You are able to stop us sending you marketing information at any time by unsubscribing through newsletter footers or emailing us at gdpr@dnc-uk.com

Privacy statement objective

Under the EU regulation for General Data Protection Regulation (GDPR), DNC is committed to protecting and securing your personal information. This privacy policy details how we collect and use personal information in accordance with the General Data Protection Regulation (GDPR). This statement does not form part of any contract to provide services. We may update this statement at any time. It is important that you inform us of any changes to your personal information which we hold so that the information which we hold is accurate and current. Please do not use the DNC website, purchase any products over the telephone with our customer services team, or enter our competitions or promotions unless you agree with this policy. We may amend this policy at any time and update this page for you to review when you wish.

Who we are

DNC UK Ltd is a company registered in England, our company number is 3707210, registered as: DNC UK Limited, The Old School, Princes Road, Weybridge, KT13 9BN. We have a data privacy manager to oversee compliance with this privacy policy. If you have any questions about this privacy notice or how we handle your personal information, please contact our privacy manager at gdpr@dnc-uk.com.

Information we collect

When you register with us or place orders we collect information from you, some of which is mandatory to deliver orders, some of which is voluntary. This can include name, email address, company addresses, payment details, your website addresses, your competition entries, and requests via our website. We collect information from use of the website with cookies; read more here. We do not keep a record of credit/debit card details. We will never ask you to supply credit card details via email or text message.

How we use your information

We collect information in order to process your order, manage your account and (if you agree) to send marketing emails with offers and product news. Marketing emails are not mandatory for use of our website and, if you prefer, you are able to unsubscribe from receiving these emails at any time via links at the bottom of every email newsletter. When needed, a contact name, address and contact information may be shared with couriers for delivering your order. We will not sell your information to third parties, or share it for marketing purposes without asking for your permission.

Viewing your information and requesting changes:

You have a right to view, edit or remove your information. You may unsubscribe from emails in newsletter footers, or email us at any time about your information on gdpr@dnc-uk.com.

Updates to our privacy policy: we keep our policy up to date on this page. Last update: September 2019.

Other links: Terms of use for using this website

Please note our privacy policy applies to this website only. If you visit another website, you should review their policy.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.